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Bug reports, feature requests, billing questions, or just telling us what you made — all welcome.
support@cutroll.appWhat to include in a bug report
- Your iPhone model and iOS version (Settings → General → About).
- The CutRoll version, shown at the bottom of the app's Settings screen.
- What you were doing when it went wrong, step by step.
- The format preset you were exporting to, and the quality setting.
- Whether the source clips were slow-mo, HDR, ProRes, or landscape — these are the usual suspects.
- A screenshot or screen recording, if you can get one.
Common questions
My export failed part-way through
Check you have free storage — a 4K export needs several gigabytes of headroom. If a clip lives in iCloud and hasn't downloaded yet, CutRoll will tell you which one; open it in Photos once to pull it down, then retry.
A clip shows as unavailable
This happens when the original was deleted from Photos after you added it to a project, or when an iCloud item hasn't finished downloading. Remove the clip from the project or import the media again.
How do automatic captions work?
Open the Captions tool and tap Generate Captions. CutRoll transcribes the speech in your clips on the phone itself — the first run for a language downloads its small on-device model, and no audio ever leaves the device. You get a word-timed transcript you can edit, merge, split and retime, in any of the six styles. The language follows Settings → Caption language; Automatic uses your device language. What you see in the preview is exactly what renders on export.
Captions came back empty
Generation only listens to clips whose audio actually plays: muted clips, clips with the volume at zero, and photos are skipped. If every clip is silent — or the speech is in a language other than the one selected in Settings — the run reports that it found no speech. Check the caption language and the clip volumes, then regenerate.
A recipe didn't change anything
Some recipes need particular material and say so on the card before you tap: Before / After wants exactly two clips, Photo Dump wants stills, Beat Cut and Outfit Switch want a track to cut against. If a card is greyed out, the line underneath explains what it is missing.
I paid for Pro but it isn't active
Open Settings inside the app and tap Restore Purchases. Make sure you're signed in with the same Apple Account you bought it with. If it still doesn't unlock, email us and we'll sort it out.
I want a refund
Purchases go through Apple, so refunds are theirs to issue — request one at reportaproblem.apple.com. Tell us what went wrong too, so we can fix it.